Terms and Conditions​

Our check-in time is after 3 PM. Check out is 11 AM. Late fees may apply. The additional full day rate will be charged to any guest staying past the standard check-out time. Please return key cards to the front desk at checkout – they are not disposable. We do not refund for shortened stays. Gratuity for guest services and housekeeping staff are not included in prices. Gratuities in the amount of $10 per day are suggested.

Your bank will authorize your account for the FULL REMAINING BALANCE plus an additional amount no greater than $125.00 from the Debit or Credit Card upon check-in. If the full authorization is not used at time of check-out, your bank may take up to 14 business days to credit your account.

Cancellations are to made 30 DAYS prior to arrival. If your reservation is canceled at least 30 days prior to your check-in date, the deposit is refundable less a $25 administration fee. For a five-night stay or more, the deposit is refundable less a $50 administration fee. Should your reservation be canceled within 30 days prior to arrival, your deposit will be forfeited. The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period. Last minute changes to arrival and departure dates will result in a forfeit of those nights and guest must pay total nights agreed upon in their confirmation.

Holidays and special events include, but are not limited to the following: New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran’s Day, Thanksgiving, and Christmas. When booking online, a one night deposit is taken. The remainder will be charged by the hotel when we receive your reservation. A new confirmation showing the total deposit will be sent to your e-mail. Reservations require a 2-night room and tax total deposit to guarantee your accommodation.

All room rates are based on single or double occupancy. A daily charge of $35.00 will apply for each additional person. TGR&S is not responsible for any lost, stolen, or damaged personal items left in the room or on the premises. Safes are provided to you in each unit for locking up personal items and valuables. Visitors of Registered Guests must present a photo ID to the Front Desk upon arrival of the property. Registered guests and visitors must identify as male, 21 years of age and over.

Spot or Fluffy, Princess or Natasha…. The Grand Resort and Spa welcomes your favorite friend. Your pet is part of your family, so feel free to bring your special family member (dog or cat) along!

• We have set aside 3 of our Patio Suites for guests who wish to bring their pet along. Pets are not allowed in common areas.
• We allow two pets per suite not to exceed 35 lbs each. A $500 deposit is placed against your account at check-in (just in case there are any boo-boo’s), and there is a $25/night/pet surcharge.
• As we have a VERY limited number of pet-friendly rooms, advance arrangements MUST be made in order to accommodate guests traveling with pets.
• Advanced Arrangements Required
• Should you arrive without prior arrangements for your pet, we may not be able to accommodate your stay, and your deposit will be forfeited.

You are liable for any damage howsoever caused to your assigned rooms or to the property caused by you or any persons in your party (whether registered or not) during your stay. TGR&S reserves the right to retain your debit/credit card details and debit/charge such amounts as it shall in its sole discretion deem fit on the authorized card to compensate or make good on the loss, damage, costs or expenses incurred or suffered as a result of the aforesaid. Replacement costs for furnishings damaged beyond normal wear and tear and beyond repair will be added to your account. This includes stains caused by non-water-soluble lubricants. All our rooms are “Non-Smoking”. Should any of these policies not be respected, a $250.00 minimum cleaning charge will be added to your account.

The Grand Resort and Spa offers FREE Wi-Fi to all its resort and spa guests. To log in to our Wi-Fi, please come visit us at The Front Desk for username and password information.

Please Note …
You understand and agree that temporary interruptions of the Service may occur as normal events in the provision of the Service and that The Grand Resort and Spa will not be liable for such interruptions. Also, the connectivity of your devices and hardware may need to have slight adjustments to work properly with connections to the internet. Signing into our Wi-Fi with your email address entitles you to receive our monthly newsletter. If you wish, you can opt out from the newsletter by selecting “unsubscribe” at the bottom of the newsletter. You further understand and agree that The Grand Resort and Spa has no control over third party networks that you may access in the course of your use of the Service, and therefore, delays and disruptions of other network transmissions are beyond our control. We are not responsible for extra charges occurred from your mobile provider.

The Grand Resort and Spa will not be liable for any failure of performance, if such failure is due to any cause beyond The Grand Resort and Spa is reasonable control, including acts of God, fire, explosion, vandalism, nuclear disaster, terrorism, cable cut, storm or other similar occurrence, any law, order or regulation by any government, civil, or military authority, national emergencies, insurrections, riots, wars, labor difficulties, supplier failures, shortages, breaches, or delays, or delays caused by you or your equipment. The owner or operator of the location may have implemented URL filtering or other content filtering services which block access to certain websites or content while at this location (“Content Filtering”). The Grand Resort and Spa is not responsible for such content such as Netflix, HBO GO and video conferencing.

Our resort is MEN ONLY, however, our Spa is open to the public. There is NO LIFEGUARD ON DUTY. Please use the facility, pool, spa, fitness room equipment, grounds, etc. at your own risk, as the hotel is held harmless at all times for any losses, damages, or injury. We reserve the right to refuse accommodation to you and your party without notice and terminate any booking without being liable for any refund or compensation if the booking has been paid through fraudulent means, and if the person checking in is not or cannot prove their identity named in the reservation.