Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the “Service”).

This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including the ways your personal information and data are collected, stored, used and shared. Providing us with your personal information is a choice you make. We appreciate that and thank you for making this choice. You are not legally obligated to provide us with this information, but We do need it to allow you to use the Service.

We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.

In addition to this privacy statement, we may have additional policies or codes of conduct which will apply in relation to your use of the Service. If you have any questions about your use of the Service, please contact us.

What kind of personal information is collected?
When you submit an inquiry, make a customer service request or register an account, you provide contact information such as your name, address, mobile phone number and email address.

We may collect your credit card or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website, and via email. Additionally, We may collect your IP address from your internet service provider and may collect your bank details upon property owners’ need.

Use & Disclosure of collected information
We may share the information you shared with us with third party service providers in order to provide and support the Service:

communicating with you regarding the use of the Service and respond to your requests;
enhancing the security and safety of the Service, such as by investigating suspicious activity or violations of applicable terms or policies;
developing new tools, products or services within the Service;
associating activity on the Service across different devices operated by the same individual to improve the overall operation of the Service;
to identify and fix bugs that may be present;
conducting data and system analytics, including research to improve the Service.
comply with any applicable law and assisting law enforcement agencies and competent authorities, if We believe it is necessary or justified.
Accessing, modifying, exporting or deleting your information
You have the following rights with respect to your personal data:

The right to request a copy of your personal data.
The right to request to correct your personal data if inaccurate or out of date.
The right to request that your personal data be deleted when it is no longer necessary to retain such data.
The right to withdraw any consent to personal data processing at any time. For example, your consent to receive e-marketing communications.
If you want to withdraw your consent to e-marketing, please make use of the link to manage your subscriptions included in our communication. Please note that you may still receive system messages and administrative communications, such as order confirmation, system messages and notifications about your account activities.
The right to request to provide you with your personal data and, if possible, to pass on this information directly (in a portable format) to another data controller when the processing is based on consent or contract.
The right to request a restriction on further data processing, in case there is a dispute in relation to the accuracy or processing of your personal data.
The right to object to the processing of personal data, in case data processing has been based on legitimate interest and/or direct marketing.
If you are not able to do so using the tools provided in the Service, you should contact us directly for access, modification, export or deletion of your personal information.

GDPR Notice
The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR):

As a data controller of our clients’ personal data, we are committed to protecting and respecting your privacy in compliance with EU- General Data Protection Regulation (GDPR) 2016/679, dated April 27th 2016.

Our legal basis for collecting personal data
Collecting personal data based on consents:

The collection of personal data based on consent from the data subject will be done by using consent forms that will store documentation related to the consent given by the individual.

We use personal information for fulfilling our obligations related to contracts and agreements with customers, partners and suppliers.

Collecting personal data based on legitimate interest:

We may use personal data if it is considered to be of legitimate interest, and if the privacy interests of the data subject do not override this interest. Normally, to establish the legal basis for data collection, an assessment has been made during which a mutual interest has been identified.

Data Retention
We retain personally identifiable information for as long as we deem necessary for the purposes set forth above. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for the purposes set forth above.

CCPA Notice
You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights are described below.

Right to Know
You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, as well as the sources of that information, the business purpose for collecting it, and what types of third parties we share or sell it with.

Right to Deletion
You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to the normal business operation from our records and direct all of our service providers to do the same.

We consider data to be critical to our business operation if they are used to:

Provide goods or services to you
Detect and resolve issues related to security or functionality
Comply with legal obligations
Right to Non-Discrimination
If you exercise your consumer rights:

We will not deny goods or services to you
We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties
We will not provide a different level or quality of goods or services to you
Do Not Sell My Personal Information
We do not sell any information that identifies you, such as your name or contact information. However, we do allow Ad Networks such as Facebook and Google to collect your electronic activity while on our website

Children’s privacy
This service is for people 16 years of age or older. We do not knowingly or intentionally collect information about children who are under 16 years of age.

Cookies
We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and then sent back by the browser each time it accesses our servers. The cookies may contain a variety of information, such as the web pages you have accessed, session durations and IP addresses. Cookies are used for various purposes, such as to collect statistical information about your use of the Service and save you the need to re-login with your username and password when you use the Service.

This information is used to make websites work more efficiently, as well as to provide business and marketing information, and to gather such personal data as browser type and operating system, referring page, path through site, domain of ISP, etc. for the purposes of understanding how visitors use a website. Cookies and similar technologies help us tailor our website to your personal needs, as well as to detect and prevent security threats and abuse.

If you wish to block cookies, you may do so through your browser’s settings or using the option in the service website for blocking marketing cookies. You can delete cookies that are already on your computer and you can set your browser to prevent them from being placed going forward. Please refer to the browser’s help menu for further information. However, please bear in mind that disabling cookies may adversely affect your user experience on the Service. You can delete advertising cookies in your browser by using this form: https://optout.aboutads.info/ .

Changes to the privacy policy
We may change this Policy from time to time. We will provide you notice of such changes through the Services’ interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, We may terminate the Terms and your account on the Service and block your access to, and use of, the Service, upon the elapse of 30 days after you decline to accept the revised Policy.

In the case of legal requirement or necessity, we may also introduce immediate changes to this Policy. The latest version of the Terms and its effective date will always be accessible on the Service.

Contact Us
If you have any questions about this Privacy Policy, please contact us – [email protected]

The Grand Resort and Spa:

We suggest making a reservation in advance during holidays and special events. We will do our best to accommodate specific room requests, but it is not a guarantee. Peak Season, Holiday & Special Events require a 4 to 5-night minimum stay. Booking patterns may allow for shorter stays. Higher rates and minimum stays may apply for Weekends, Holidays, Atlantis/RSVP Cruises, and Special Events.‣

 Check In and Check Out:
Our check-in time is from 4 PM. Check out is 11 AM. Late fees may apply. The additional full day rate will be charged to any guest staying past the standard check-out time. Please return key cards to the front desk at checkout – they are not disposable. We do not refund for shortened stays. Gratuity for guest services and housekeeping staff are not included in prices. Gratuities in the amount of $10 per day are suggested and very much appreciated.  

 Spa Packages:

 Please contact our Spa for a transformational pampered award winning experience. For further information and reservation please contact the Front Desk or the Spa for availability. 

Resort Day Pass: 

Take a daycation and enjoy an unforgettable pool , hut tube , Spa and special amenities in a unique tropical environment. Restricciones and rates might apply for certain periods. 

‣ Debit and Credit Card Authorizations
Your bank will authorize your account for the FULL REMAINING BALANCE plus an additional amount no greater than $200 from the Debit or Credit Card upon check-in. If the full authorization is not used at time of check-out, your bank may take up to 14 business days to credit your account.

‣ Holidays and Special Events
Cancellations are to be made 30 DAYS prior to arrival. If your reservation is canceled at least 30 days prior to your check-in date, the deposit is refundable less a $25 administration fee. For a five-night stay or more, the deposit is refundable less a $50 administration fee. Should your reservation be canceled within 30 days prior to arrival, your deposit will be forfeited. The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period. Last minute changes to arrival and departure dates will result in a forfeit of those nights and guests must pay total nights agreed upon in their confirmation.

Holidays and special events include, but are not limited to the following: New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran’s Day, Thanksgiving, and Christmas. When booking online, a one night deposit is taken. The remainder will be charged by the hotel when we receive your reservation. A new confirmation showing the total deposit will be sent to your email. Reservations require a 2-night room and tax total deposit to guarantee your accommodation.

‣ Additional Persons
Safes are provided to you in each unit for locking up personal items and valuables. Visitors of Registered Guests must present a photo ID to the Front Desk upon arrival of the property. Registered guests and visitors must identify as male, 21 years of age and over.

Pet Policies.
The Grand Resort and Spa welcomes your favorite elected companion at our property. Your pet is part of your family, so feel free to bring your special close friend  (dog or cat) along! We will try to give you an unbelievable experience in your preferred home away from home. For any additional information please don’t hesitate to contact your guest experience team at the front desk and ask for your Welcome Kit upon arrival.

– We have set  4 designated rooms for guests who wish to bring their pet along. Pets are not allowed in any food and beverage outlets , health club, Spa and pool areas.
– We allow two pets per suite not to exceed 25 lbs each. There is a $35/night/pet surcharge.
– As we have a VERY limited number of pet-friendly rooms, advance arrangements MUST be made in order to accommodate guests traveling with pets.
– Pets must be kept on a leash when in the Hotel or on property unless it is in the guest room.
– Pets must not be unattended . If a guest requires a pet sitter or pet – sitter , they should contact the Front Desk with advance notice. 

– Guests are responsible for cleaning up after their pet on hotel property and in the neighborhood. 

– Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced. 

– Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest pet. 

– The Property reserves the right to charge guests’ accounts commensurate with the cost of such damages. In case of an emergency please contact the Front Desk for the closest Vet clinic. 

‣ Damages
You are liable for any damage however caused to your assigned rooms or to the property caused by you or any persons in your party (whether registered or not) during your stay. The Hotel reserves the right to retain your debit/credit card details and debit/charge such amounts as it shall in its sole discretion deem fit on the authorized card to compensate or make good on the loss, damage, costs or expenses incurred or suffered as a result of the aforesaid. Replacement costs for furnishings and stained or ruined sheets,  beyond normal wear and tear and beyond repair will be added to your account. This includes blemishes caused by non-water-soluble lubricants. All our rooms are “Non-Smoking”. Should any of these policies not be respected, a $250.00 minimum cleaning charge will be added to your account.

‣ WiFi and Internet
The Grand Resort and Spa offers FREE Wi-Fi to all its resort and spa guests. To log in to our Wi-Fi, please come visit us at The Front Desk for username and password information.

Please Note: You understand and agree that temporary interruptions of the Service may occur as normal events in the provision of the Service and that The Grand Resort and Spa will not be liable for such interruptions. Also, the connectivity of your devices and hardware may need to have slight adjustments to work properly with connections to the internet. Signing into our Wi-Fi with your email address entitles you to receive our monthly newsletter. If you wish, you can opt out from the newsletter by selecting “unsubscribe” at the bottom of the newsletter. You further understand and agree that The Grand Resort and Spa has no control over third party networks that you may access in the course of your use of the Service, and therefore, delays and disruptions of other network transmissions are beyond our control. We are not responsible for extra charges that occurred from your mobile provider.

The Grand Resort and Spa will not be liable for any failure of performance, if such failure is due to any cause beyond The Grand Resort and Spa is reasonable control, including acts of God, fire, explosion, vandalism, nuclear disaster, terrorism, cable cut, storm or other similar occurrence, any law, order or regulation by any government, civil, or military authority, national emergencies, insurrections, riots, wars, labor difficulties, supplier failures, shortages, breaches, or delays, or delays caused by you or your equipment. The owner or operator of the location may have implemented URL filtering or other content filtering services which block access to certain websites or content while at this location (“Content Filtering”). The Grand Resort and Spa is not responsible for such content such as Netflix, HBO GO and video conferencing.

‣ Refund Policy
All reservations canceled within the allotted time period will be refunded their deposit less an administrative fee (see deposit policies). Please note that package reservations have different deposit and cancellation policies. A $25 administrative fee applies for peak and offseason cancellations. Last-minute changes to arrival and departure dates will result in a forfeit of those nights and guests must pay total nights agreed upon in their confirmation. Should your reservation be canceled within 14 days prior to arrival, your deposit will be issued as a gift certificate for a future stay or may be forfeited.
– Peak Season: October through May. Cancellations are to be made 30 DAYS prior to arrival (excluding holiday weekends).
– Off-Season: June through September. Cancellations are to be made DAYS prior to arrival (excluding holiday weekends)
– Holidays & Special Events: Cancellations are to be made 30 DAYS prior to arrival. ‘See Holiday and Special Events disclaimer below.
The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period.

‣ National Hurricane Center has the following hurricane policies and procedures. 

 If the guest made the reservation through a third party , he / she may contact them directly to reschedule. Any up /dates regarding extreme weather forecast, conditions and procedures , please contact the property directly. 

‣ Holidays and Special Events
Holidays & Special Events include but are not limited to the following: New Year’s Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Halloween, Veteran’s Day, Thanksgiving, and Christmas. When booking online, a one night deposit is taken. The remainder will be charged by the hotel when we receive your reservation. A new confirmation showing the total deposit will be sent to your email. Reservations require a 2-night room and tax total deposit to guarantee your accommodation. If your reservation is canceled at least 30 days before your check-in date, the deposit is refundable less a $25 administration fee. For a five-night stay or more, the deposit is refundable less a $50 administration fee. Should your reservation be canceled within 30 days prior to arrival, your deposit will be issued as a gift certificate for a future stay.

⚠️ Please Note: Our resort is MEN ONLY, however, our Spa is open to the public. There is NO LIFEGUARD ON DUTY. Please use the facility, pool, spa. fitness room equipment, grounds, etc. at your own risk, as the hotel is held harmless at all times for any losses. damages, or injury. We reserve the right to refuse accommodation to you and your party without notice and terminate any booking without being liable for any refund or compensation if the booking has been paid through fraudulent means, and if the person checking in is not or cannot prove their identity named in the reservation.
⚠️ Accessible features are currently limited for disabled guests.