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Terms and Conditions​

We suggest making a reservation in advance during holidays and special events. We will do our best to accommodate specific room requests but it is not a guarantee. Peak Season, Holiday & Special Events require a 4 to 5 night minimum stay. Booking patterns may allow for shorter stays. Higher rates and minimum stays may apply for Weekends, Holidays, Atlantis/RSVP Cruises and Special Events.

＊Please note that when booking with us, you will see a charge from Relaxpro LLc, DesignedVR in your bank statement.

Policies

Our check-in time is after 4 PM. You are welcome to arrive earlier and enjoy the resort property. Luggage can be stored in the office.

Check out is 11 AM. Luggage can be stored in the office and you are welcome to stay and enjoy the resort for the remainder of the day.

Late fees may apply. The additional full day rate will be charged to any guest staying past the standard check-out time.

Please return key cards to the front desk at checkout – they are not disposable.

We do not refund for shortened stays (late arrivals or early departures). 

All room rates are based on single or double occupancy. A daily charge of $35.00 will apply for each additional person. TGR&S is not responsible for any lost, stolen, or damaged personal items left in the room or on the premises. Safes are provided to you in each unit for locking up personal items and valuables. Visitors of Registered Guests must present a photo ID to the Front Desk upon arrival of the property. Registered guests and visitors must identify as male, 21 years of age and over.

Spot or Fluffy, Princess or Natasha…. The Grand Resort and Spa welcomes your favorite friend. Your pet is part of your family, so feel free to bring your special family member (dog or cat) along!

  • We have set aside 3 of our Patio Suites for guests who wish to bring their pet along. Pets are not allowed in common areas.
  • We allow two pets per suite not to exceed 35 lbs each. A $500 deposit is placed against your account at check-in (just in case there are any boo-boo’s), and there is a $25/night/pet surcharge.
  • As we have a VERY limited number of pet-friendly rooms, advance arrangements MUST be made in order to accommodate guests traveling with pets.
  • Advanced Arrangements Required
  • Should you arrive without prior arrangements for your pet, we may not be able to accommodate your stay, and your deposit will be forfeited.

You are liable for any damage howsoever caused to your assigned rooms or to the property caused by you or any persons in your party (whether registered or not) during your stay. TGR&S reserves the right to retain your debit/credit card details and debit/charge such amounts as it shall in its sole discretion deem fit on the authorized card to compensate or make good on the loss, damage, costs or expenses incurred or suffered as a result of the aforesaid. Replacement costs for furnishings damaged beyond normal wear and tear and beyond repair will be added to your account. This includes stains caused by non-water-soluble lubricants. All our rooms are “Non-Smoking”. Should any of these policies not be respected, a $250.00 minimum cleaning charge will be added to your account.

The Grand Resort and Spa offers free Wi-Fi to all its resort and spa guests. To log in to our Wi-Fi, please come visit us at The Front Desk for username and password information.

Please Note …
You understand and agree that temporary interruptions of the Service may occur as normal events in the provision of the Service and that The Grand Resort and Spa will not be liable for such interruptions. Also, the connectivity of your devices and hardware may need to have slight adjustments to work properly with connections to the internet. Signing into our Wi-Fi with your email address entitles you to receive our monthly newsletter. If you wish, you can opt out from the newsletter by selecting “unsubscribe” at the bottom of the newsletter. You further understand and agree that The Grand Resort and Spa has no control over third party networks that you may access in the course of your use of the Service, and therefore, delays and disruptions of other network transmissions are beyond our control. We are not responsible for extra charges occurred from your mobile provider.

The Grand Resort and Spa will not be liable for any failure of performance, if such failure is due to any cause beyond The Grand Resort and Spa is reasonable control, including acts of God, fire, explosion, vandalism, nuclear disaster, terrorism, cable cut, storm or other similar occurrence, any law, order or regulation by any government, civil, or military authority, national emergencies, insurrections, riots, wars, labor difficulties, supplier failures, shortages, breaches, or delays, or delays caused by you or your equipment. The owner or operator of the location may have implemented URL filtering or other content filtering services which block access to certain websites or content while at this location (“Content Filtering”). The Grand Resort and Spa is not responsible for such content such as Netflix, HBO GO and video conferencing.

Our resort is MEN ONLY, however, our Spa is open to the public.

There is NO LIFEGUARD ON DUTY. Please use the facility, pool, spa, fitness room equipment, grounds, etc. at your own risk, as the hotel is held harmless at all times for any losses, damages, or injury.

We reserve the right to refuse accommodation to you and your party without notice and terminate any booking without being liable for any refund or compensation if the booking has been paid through fraudulent means, and if the person checking in is not or cannot prove their identity named in the reservation.

Deposits & Cancellations

A deposit of 33% or 1 night total whichever is greater of the total price of your reservation is required at the time of making the reservation.

The remaining 67% of the balance due will be collected from the credit card used to secure the reservation 3 days prior to the arrival date.

If you wish to use a different card to pay the final balance, please contact the resort directly at (954) 630 – 3000 at least 4 days prior to your arrival date to provide a new credit card. 

For security reasons, so not email credit card information to the resort.

Please note that if you made your reservation through a third party site like Expedia, Booking.com, etc the deposit and cancellation policy for your reservation is based on the specific reservation policy of the booking site.

The resort encourages guests to purchase travel insurance to cover unexpected events that might impact your travel plans. Check with your credit card company if travel insurance is a benefit they offer with the credit card you are using.

If you need to cancel your reservation you can do so by calling the resort at 954-630-3000 or by emailing [email protected]. 

Guests canceling a reservation more than 14 days prior to the arrival date are entitled to a refund of the initial deposit minus a $35 Administrative Charge used to partially cover the costs of credit card processing fees.

Guests that cancel their reservation between 4 and 13 days prior to the arrival date forfeit the 33% deposit that was taken at the time of making the reservation.

Guests that cancel their reservation three days or less prior to arrival forfeit the entire value of the stay.

Last minute changes to arrival and departure dates will result in a forfeit of those nights and guests must pay total nights agreed upon in their confirmation.

The administrative fee is non-refundable once you make a reservation, even if you’re within the cancellation period.

Please note that if you made your reservation through a third party site like Expedia, Booking.com, etc. the cancellation policy for your reservation is based on the specific reservation policy of the booking site. If you booked through a third party site you must cancel your reservation with the site you used. With most third party sites the resort does not have the ability to alter the reservation.

In the event a hurricane warning is issued by the National Hurricane Center for Broward County within 7 days of your scheduled arrival date, you may reschedule your reservation to another date within 365 days of the original reservation arrival date. Any deposit we have received will be applied to the new reservation. Note that the room rate for the new reservation will be based on our published rates for the new reservation date and room type, not the original rates paid for your reservation. Please call the resort directly at (954) 630 – 3000 or by emailing [email protected] or emailing [email protected] to notify us you would like to postpone your reservation.

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